Welcome to MacNeal Behind the Scenes

Every day... every hour... 365 days a year... 2,452 employees serve patients, families, visitors, physicians, and fellow employees. We hope you enjoy our stories.

The 24 departments displayed in this exhibit of the MacNeal Gallery, reflect many of the functions that you may not see, but are critical in providing the care, compassion, and service for which MacNeal is known.

We hope you enjoy the words and images, chosen by each department team. They reflect what makes
their function and MacNeal special.

We are Proud... We are MacNeal!


Bienvenidos A…MacNeal Detrás del Escenario

A cada día... a cada hora... 365 días al año... 2,452 empleados están al servicio de pacientes, familias,visitas, doctores y compañeros de trabajo.

Los 24 departmentos en exposición y parte de la Galeria MacNeal, reflejan muchas de las funciones que usted no vee pero son parte crítica en proveer el cuidado, la compasión y el servicio por lo cual MacNeales conocido.

Esperamos que disfrute d e las palabras e imágenes, que fueron elegidas por el equipo de cada
departamento. Reflejan lo que a ellos y a MacNeal los hace especiales.

¡Estamos Orgullosos... Somos MacNeal!

Admitting

Admitting

We are special because we are the first point of contact that provides patients with care, concern and compassion. 
Interesting Fact: We educate patients on their insurance plans and provide them information for assistance if required.

Biomedical Engineering

Biomedical Engineering

We are special because we are the face of MacNeal’s medical equipment technology.
Interesting Fact: We oversee 3,000+ medical devices within MacNeal, spanning all healthcare specialties.

Central Supply
 

Central Supply

We are special because we help support patient care by having supplies available for our bedside clinicians.
Interesting Fact: We fill 19 customer supply locations, totaling 3,579 product lines not including walk and call down orders to our area.: We fill 19 customer supply locations, totaling 3,579 product lines not including walk and call down orders to our area.

Food and Nutrition

Food and Nutrition Services

We believe in providing our customers, patients, families, MacNeal staff and all who come to us for service, with a variety of healthy, homemade and delicious meals to promote wellness and the overall health of those we serve.
Interesting Fact: Number of meals served in 2015 = 723,336.

Environmental Services

Environmental Service

We are proud to be the frontline of infection control at MacNeal Hospital
Interesting Fact: We clean and maintain 6,793,008 square feet a year.

Finance

Finance

We believe that there is more heart in Finance than most would think. The Finance Department has a sense of humor and we are your biggest advocates!
Interesting Fact: Accounts payable processes 110,000 invoices per year, resulting in 43,000 checks. Accountants make over 700 entries per month to produce monthly financials for all market entities and payroll produces 100,000+ paychecks per year.

Human Resources
Human Resources

We are special because we identify and recruit talented professionals that provide excellent care and strengthen the community that we serve.
Interesting Fact: The recruitment team hired approximately 700 new employees in 2015.

Laboratory Services
Laboratory Services

We believe in treating every specimen with care and integrity.
Interesting Fact: We perform 2.2 million tests a year.

Information Services

Information Services

We are proud of improving workflows which have a positive impact on patient care.
Interesting Fact: We provide support for 2,000+ workstations, laptops and printers, and 4,000+ phones, faxes and modems between MacNeal and off-site locations.

InterpretationServices

Interpretation Services

We believe in transmitting the messages in a thorough and faithful manner with cultural awareness and respect to all parties involved. We believe in adhering to and being congruent with our professional code of ethics.
Interesting Fact: In one month we provide 16,044 minutes of interpretation through the blue phones.

Laundry

Laundry

We are special because we are privileged to have an on-site laundry that allows us to service our customers to the best of our ability.
Interesting Fact: The laundry department processes 2.5 million pounds a year, equivalent to 22 semi-trucks.

Library

Library

We believe in ensuring timely, easy access to the best and most current information.
Interesting Fact: The MacNeal Medical Library is a full member of the National Network of Libraries of Medicine.

Materials Management

Materials Management

We are proud to serve all of our customers every day and hope that our efforts ease the burden of others.
Interesting Fact: Process (ordered & received) over 18,000 purchase orders, translating into over 74,000 transactions for the last twelve month period.

Pastoral Care

Pastoral Care

We are proud to be an integral part of the inter-disciplinary approach to health and illness.
Interesting Fact: The chapel is built of 3,366 glass square block windows and the diamond shape roof is set forth on a 45 degree angle to help center one’s focus on the religious values of compassion, healing and hope embraced with a momentary force of uplifting architecture.

Medical Records

Medical Records

We are special because our job allows us to be involved in patient care without treating patients; including but not limited to scanning of records, chart completion, coding classifications and release of record requests.
Interesting Fact: A total of 3,347,265 pieces of paper were scanned into patient records in 2015 and our 64 employees have 579 years of service at MacNeal Hospital.

Medical Staff

Medical Staff

We are special because we ensure that the best quality practitioners see all of our patients.
Interesting Fact: There are currently 643 practitioners on the MacNeal medical staff and we process about 100 applications per year.

Patient Transport

Patient Transport

We are special because we treat all patients as if they were part of our own family. They are the most important person to us when we are transporting them.
Interesting Fact: We provide over 60,000 patient transports per year.

Quality

Quality Management

We are proud to raise the bar in the quality of care our patients receive.
Interesting Fact: The quality department is made up of a group of people with unique skills who work together everyday to reach the goals which impact our entire organization.

Pharmacy

Pharmacy

We believe in an inter-professional and collaborative approach to patient care that is focused on identifying, resolving and preventing drug-related problems, based on clinically established guidelines and medical literature.
Interesting Fact: Each weekday, we have eight pharmacists on staff to process 500 to over 600 medication orders per day.

Security, Greeters and Parking

Security, Greeters, & Parking Facilities

We believe in our commitment to excellent service. We strive to go above and beyond for our patients and visitors and to provide superior support with professionalism, respect, and compassion.
Interesting Fact: We monitor 1,202 parking spaces several times daily and transport approximately 6,500 passengers a month to and from the off-site parking lot. Our security staff is on duty 24-7 everyday of the year.

Risk Management

Risk Management

We believe that patient safety must be at the center of all that we do at MacNeal.
Interesting Fact: Patient safety and risk management continually works on promoting a team-based approach to transparency and creating a culture of safety for all patients.

Plant Operations

Plant Operations

We are special because we keep the lights on and are a trusted resource for the MacNeal community.
Interesting Fact: The square foot area of all the floors on the main hospital campus is equivalent to 24 football fields.

Sterile Processing

Sterile Processing

We are proud because we are positive and work hard to provide service to all areas of the hospital.
Interesting Fact: On a monthly basis we clean and sterilize 5,194 trays to support patient care. Our hands touch the instruments which touch patients… making us feel connected.

Telecommunications

Telecommunications

We are special because although we may not wear a stethoscope around our neck, we participate in saving lives daily by ensuring that all code responders are notified expeditiously to address the needs of our patients.
Interesting Fact: Not only do we answer approximately 20,000 to 30,000 calls weekly, we are also the answering service agents for over 80 facilities, contacting physicians for immediate concerns from their patients.